Board Thread:Technical Support/@comment-31093233-20170119184701/@comment-30609372-20170119195131

Are you force closing it, like with task manager if you are on windows, or closing it from in game or the close button for most applications/games? Force closing it can cause it to not be able to save, but if you normally close it, try to backup your data, then close it. If the data doesn't save, you can download it from the cloud.